Privacy Policy

Trust411.com  is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.   Trust411.com's Commitment to Online Security Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is used by staff, volunteers and other designated personnel. All Trust411.com agents and contractors with access to personal information obtained on the Trust411.com web site will also abide by this policy.   Personal Information that Trust411.com May Collect Online Trust411.com collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint information. Trust411.com may also collect business information from sole proprietorships  and partnerships that apply for program participation, some of which might constitute personal information, as well as personal information from individuals.   Trust411.com will not knowingly collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.    How Trust411.com May Use Personal Information Collected Online Trust411.com  will not use your personal information other than for the purpose for which it was submitted without your consent. We use personal information to reply to inquiries and to warn the public about questionable business practices. In that regard, we may share the information with the media or government agencies. We also process business and billing requests related to program participation. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other Trust411.com programs and services and about ways to support Trust411.com. At any time you can add or remove your name from our mailing list by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..   How Your Information May Be Shared We will release personal information to appropriate parties under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting an investigation;
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive business practices; or
  • Where your communication suggests possible harm to others

Help Us Keep Your Personal Information Accurate If your personal information changes, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the new information, and, if appropriate, we will change your records. Let us also know the department that led your submission of personal information so we may efficiently locate your information.   Computer Tracking and Cookies Our web site is not set up to track, collect, or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.   A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Trust411.com uses cookies to provide easier site navigation and access. You can still use theTrust411.com site if your browser is set to reject cookies.   Problems If you have a complaint about Trust411.com's compliance with this privacy policy, you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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TRUSTScore Key

Below is the TrustScore Key, each business is fairly rated based on our TrustScore Factors.

Excellent 121+
Good 111-120
Average 101-110
Below Average 75-100
Not Scored Under 75

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